General Virtual Assistant

ABOUT THE ROLE

F5 Global Talent is hiring a General Virtual Assistant to support the day-to-day operations of a U.S.-based business.

You’ll manage email and calendars, organize documents, conduct research, update CRM records, follow up with leads, schedule appointments, maintain spreadsheets, and communicate directly with customers, prospects, vendors, and internal team members.

This is a client-facing role. You will represent the company by email, chat, phone, and video, so excellent written and spoken English — including a clear, professional U.S.-English accent — is required.

We’re looking for someone organized, dependable, professional, and comfortable taking ownership of a wide range of administrative and communication tasks without needing constant supervision.

This is a remote role for candidates based in the Philippines. You must be available to work a schedule that overlaps with U.S. business hours.

IMPORTANT: Because you will speak directly with U.S. customers, prospects, vendors, and team members, strong spoken English and clear verbal communication are essential. Candidates may be asked to provide a voice recording or complete a live communication assessment.

WHAT YOU’LL DO

• Manage and organize email inboxes, including replies, flags, and follow-ups

• Manage calendars and schedule meetings and appointments across time zones

• Organize documents and maintain accurate digital records

• Conduct online research and prepare clear summaries or reports

• Enter and maintain data in Google Sheets or Excel

• Communicate with customers, prospects, vendors, and team members by email, chat, phone, and video

• Update CRM records and maintain accurate contact and lead information

• Follow up with leads and outstanding items

• Schedule appointments and coordinate meetings

• Maintain communication consistent with the client’s brand and standards

• Handle sensitive or complex customer situations professionally

• Support general administrative and operational tasks as needed

WHAT WE’RE LOOKING FOR

• Excellent spoken and written English

• Clear, professional U.S.-English accent

• Experience in virtual assistance, administrative support, customer service, or a similar role

• Strong email and calendar-management skills

• Comfortable communicating with U.S.-based customers and business contacts by phone and video

• Strong organization and task-management skills

• Data-entry and record-keeping experience

• Online research skills

• Google Sheets or Microsoft Excel experience

• Familiarity with Gmail or Outlook

• Familiarity with Google Workspace or Microsoft Office

• Comfortable using Zoom, Google Meet, or similar video platforms

• Familiarity with Slack or similar team-communication tools

• Ability to work independently and follow through on assigned tasks

• Reliable high-speed internet connection

• Quiet professional home-office setup

• Quality headset and microphone

• Based in the Philippines

• Availability to work with U.S. business-hours overlap

NICE TO HAVE

• Previous Virtual Assistant experience

• Experience supporting U.S.-based companies or customers

• Customer service or customer success experience

• Executive-assistance experience

• Inside sales or lead-follow-up experience

• Appointment-setting experience

• CRM experience

• Email or chat-support experience

• E-commerce support experience

• Social-media or light content-administration experience

• Project coordination or task-tracking experience

• Backup internet or power arrangements

ABOUT F5 GLOBAL TALENT

F5 Global Talent connects experienced professionals with leading U.S. companies for long-term remote roles.

We are the direct employer and provide payroll, equipment, HR support, and ongoing support throughout the engagement.

APPLY HERE