Virtual Assistant – Scheduler

We are seeking two organised and customer-focused Virtual Assistants to handle incoming calls and manage appointments. The successful candidates will communicate professionally with callers, record information accurately, and keep appointment schedules updated.

Key Responsibilities

• Answer incoming calls professionally and courteously
• Collect and accurately record caller information
• Book and schedule appointments
• Manage appointment cancellations and rescheduling requests
• Reconfirm upcoming appointments with clients
• Maintain accurate and up-to-date appointment records
• Escalate concerns to the appropriate team member when necessary
• Handle confidential client information responsibly

Qualifications

• Previous experience in customer service, call handling, appointment setting, scheduling, or a related role
• Excellent verbal and written English communication skills
• Professional and confident telephone manner
• Strong attention to detail and organisational skills
• Ability to manage multiple calls and appointment requests accurately
• Proficiency in using computers, online calendars, and scheduling systems
• Reliable internet connection and suitable work equipment
• Ability to work independently and maintain confidentiality

Preferred Experience

• Experience supporting Australian, US, or other international clients
• Experience in a healthcare, medical, or service-based appointment environment