Initium VA
๐๐’๐ซ๐ ๐๐๐๐๐๐ – ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ๐๐ง๐ญ
๐๐จ๐ฌ๐ข๐ญ๐ข๐จ๐ง: Technical Support Virtual Assistant
๐๐จ๐๐๐ญ๐ข๐จ๐ง: Remote
๐๐ฒ๐ฉ๐: Full-time
๐๐ก๐ข๐๐ญ: Graveyard
๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:– Provide support for frequently asked questions (FAQ) via voice, chat, and email
– Perform basic troubleshooting
– Transfer calls to the appropriate department
– Document issues and resolutions in the CRM
– Collaborate with the tech team to improve processes.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:– Previous experience in technical support or customer service preferred.
– Strong verbal communication skills.
– Ability to explain technical concepts clearly and concisely.
– Reliable internet connection and a quiet workspace.
๐๐จ๐ฐ ๐ญ๐จ ๐๐ฉ๐ฉ๐ฅ๐ฒ:If you’re ready to join a dynamic team and contribute to an exceptional customer experience, please send your resume. Please include “TSVA [Your Name]” in the subject line.
๐๐จ๐ญ๐: ๐๐ง๐ฅ๐ฒ ๐ฌ๐ฎ๐๐๐๐ฌ๐ฌ๐๐ฎ๐ฅ ๐๐๐ง๐๐ข๐๐๐ญ๐๐ฌ ๐ฐ๐ข๐ฅ๐ฅ ๐ซ๐๐๐๐ข๐ฏ๐ ๐ ๐ซ๐๐ฉ๐ฅ๐ฒTo apply for this job email your details to initiumvirtualassistants@gmail.com