Virtual Assistant & Chat Support Representative

Responsibilities:

🔹 Chat Support & Sales

✅ Respond to customer inquiries via Meta Business Suite or ManyChat, provide accurate product information, and assist customers throughout the rental process.

✅ Close sales and encourage potential customers to book or rent, guiding them toward successful transactions.

✅ Maintain clear and accurate records of customer interactions, bookings, and inquiries.

✅ Book and coordinate couriers for shipping and returns, ensuring smooth logistics.

✅ Handle customer escalations professionally, including de-escalating upset renters, resolving issues, and assessing and charging renters for damages or missing items based on company guidelines with clear and calm communication.

🔹 Virtual Assistant Tasks

✅ Manage and organize emails, schedules, and documents

✅ Handle data entry and update records as needed

✅ Perform other administrative tasks as assigned

🎯 Qualifications:

✔️ Experience in chat support or customer service.

✔️ Experience in closing sales.

✔️ Strong written communication skills and a customer-friendly approach.

✔️ Familiarity with Facebook Messenger, Instagram, and online selling platforms.

✔️ Ability to multitask and prioritize tasks efficiently.

✔️ Proficient in using Google Workspace (Docs, Sheets, Drive) and other online tools

✔️ Self-motivated and capable of working independently.