Website Baystone Living
Virtual Assistant (Short-Term Rental and Bookkeeping Experience Required)
Remote | Full-Time | Long-Term Opportunity
Baystone Living is a growing UK-based serviced accommodation and short-term rental company managing premium apartments across London.
We are looking for an experienced Virtual Assistant with direct short-term rental, Airbnb, serviced accommodation, hotel reservations, or property management experience.
Please only apply if you have worked in short-term rentals, Airbnb, Booking.com, VRBO, a property management company, hotel reservations, or a similar hospitality role. Bookkeeping (Xero or Quickbooks) is also essential. Applications without relevant experience will not be considered.
Key Responsibilities
Remote | Full-Time | Long-Term Opportunity
Baystone Living is a growing UK-based serviced accommodation and short-term rental company managing premium apartments across London.
We are looking for an experienced Virtual Assistant with direct short-term rental, Airbnb, serviced accommodation, hotel reservations, or property management experience.
Please only apply if you have worked in short-term rentals, Airbnb, Booking.com, VRBO, a property management company, hotel reservations, or a similar hospitality role. Bookkeeping (Xero or Quickbooks) is also essential. Applications without relevant experience will not be considered.
Key Responsibilities
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Bookkeeping and reconciliation of transactions
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Managing guest communications
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Handling booking enquiries and reservation changes
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Coordinating cleaners, maintenance teams, and contractors
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Managing Airbnb, Booking.com, VRBO, Agoda and direct bookings
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Updating listings and property information
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Monitoring guest issues and ensuring timely resolution
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Researching local recommendations and guest information
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Supporting day-to-day property operations and other ad hoc tasks
Essential Requirements
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Previous STR / Airbnb / serviced accommodation experience
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Previous bookkeeping experience
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Excellent written and spoken English
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Strong customer service and problem-solving skills
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Experience managing guest issues and complaints
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Comfortable working independently
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Strong organisational skills and attention to detail
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Reliable internet connection and quiet workspace
Preferred Experience
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Xero & Quickbooks
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Hospitable
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Booking.com Extranet
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Airbnb Hosting
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VRBO
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PriceLabs
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Google Workspace
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Slack
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Excel
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Notion
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Outlook
What We’re Looking For
We value initiative and ownership. We’re looking for someone who doesn’t wait to be told every step, but instead identifies problems, proposes solutions, and follows tasks through to completion.
To Apply
Please send:
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Your CV
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A short introduction
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Details of your STR and bookkeeping experience
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Your hourly rate expectation
Please apply with “Baystone VA Application” as the subject so we know you’ve read the full post.
To apply for this job email your details to enquiries@baystoneliving.com