Virtual Assistant

Why Work with EO Staff?

EO Staff is a Remote Office Assistant agency that empowers entrepreneurs, executives, and fast-growing teams with top-tier remote support. Our rigorous vetting process ensures we match clients with high-performing assistants who are proactive, reliable, and skilled — reducing onboarding time and minimizing turnover.

Role Overview

We are seeking a highly organized and personable Virtual Assistant (VA) to provide messaging and lead engagement support for a fast-growing affiliate marketing business. This role is focused on managing direct messages across Instagram and Facebook, nurturing conversations with potential clients, and scheduling calls with the business owner.

The ideal candidate is proactive, fluent in conversational English, and comfortable handling a high volume of chat-based interactions. This is a front-line role in the client communication process—critical to maintaining responsiveness, building relationships, and converting interest into action.

While the initial focus is on messaging and DM follow-up, the role may gradually expand to include light social media engagement and CRM support as the business grows. This is a great opportunity for someone with strong written communication skills and a service-first mindset who thrives in a fast-paced, remote work environment.

Responsibilities:

Lead Follow-Up & Messaging Support

• Manage direct messaging (DM) communication across 3 Instagram accounts and one Facebook account
• Follow pre-set scripts and conversation workflows to engage with leads and prospects
• Handle high volumes of inbound messages, follow up with leads promptly, and nurture conversations
• Qualify potential clients and guide them to schedule a call with the business owner using a provided booking link
• Ensure no lead falls through the cracks by organizing message threads and follow-ups

Calendar Booking & Handoff

• Use an existing booking system to schedule calls based on availability
• Provide prospects with correct scheduling links and confirm call times as needed
• Ensure seamless handoff between messaging support and business owner for scheduled Zoom calls

Customer Messaging Support

• Handle inbound and outbound direct messages on Instagram and Facebook in a timely and personable manner
• Maintain warm, engaging conversations that build rapport with potential leads
• Provide basic responses to general inquiries, using provided scripts and guidelines
• Escalate conversations to the business owner when prospects are ready to book a call
• Ensure follow-through on message threads to prevent dropped communication
• Support lead nurturing efforts, focusing on responsiveness and clarity—not technical issue resolution

Social Media Management

• Manage the company’s Facebook page, which currently needs to be tweaked and polished.
• Actively work to generate leads through social media, including potentially boosting posts, targeting specific areas, or using platforms like Facebook Marketplace.
• Implement marketing strategies and campaigns under the direction of the business owner.
• Focus on social media expertise for lead generation rather than cold calling.
• Assist with broader marketing efforts such as direct mailer campaigns or targeting specific regions.

CRM Management

• Monitor and organize lead follow-up manually through Instagram and Facebook messaging platforms
• Maintain consistent communication logs and follow-up cadences
• Assist in transitioning to a CRM platform (e.g., GoHighLevel) once implemented
• Input basic contact and lead data if CRM setup begins during the course of the engagement
• Stay organized and responsive while tracking multiple conversations across platforms

Basic Social Media Support

• Monitor engagement on Instagram and Facebook accounts (e.g., likes, comments, replies)
• Respond to basic comments or inquiries to maintain active presence
• Flag or escalate important interactions that require the owner’s attention
• Assist in reposting or sharing scheduled content if needed (no content creation required)
• Support community interaction to increase visibility and engagement

Key Performance Indicators

• Generating sales is the primary indicator of success.
• Activity reporting on marketing efforts will be helpful.
• Simple summaries of progress are preferred for reporting.

Qualifications :

• 3–5+ years of experience as a virtual assistant, office assistant, or similar administrative role.
• Experience in DM/chat-based customer support, lead generation, or affiliate/digital marketing roles.
• Experience with Instagram and Facebook messaging (Meta Business Suite knowledge is a plus).
• Experience with GHL is an advantage, but not required. Experience with similar platforms is a plus.
• Ability to handle high message volumes while remaining organized
• Excellent written communication and organizational skills.
• Background in social media or affiliate marketing is a plus but not required.
• Tech-savvy and comfortable working with remote tools and systems.
• Proactive, reliable, and highly detail-oriented.

You’re a Great Fit If You:

• Enjoy working independently and taking ownership of tasks
• Can easily adapt to new systems and workflows
• Are experienced with remote work and self-management
• Value clear, consistent communication with teammates and clients
• Are eager to contribute to an evolving and growing business
• Possess social media expertise for lead generation.
• Are willing to learn product details and industry-specific language.

Time Commitment:

• Full-time position with remote work setup
• 7am – 4pm PST

What You’ll Get

• Competitive base salary
• 13th Month Pay
• Performance-based incentives
• 100% Remote work setup
• Opportunity to work with a high-growth team and industry leader