Sales Administrator

About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is one of Singapore’s fastest-growing residential rooftop solar companies, helping landed homeowners reduce their electricity bills while transitioning to clean energy. We combine technology, exceptional customer experience, and consultative sales to make going solar simple and transparent. We’re looking for a highly organized, customer-focused Sales Administrator to support our Singapore sales team from the Philippines. This is a critical operational role responsible for ensuring that every lead is followed up, every customer receives timely communication, and our CRM remains accurate and actionable.

About the Role

The Sales Administrator is the operational backbone of the pre-sales team. This role combines customer service, CRM administration, sales operations and light technical administration. You will ensure that every qualified lead progresses smoothly through the sales pipeline, customer enquiries are responded to promptly, preliminary solar proposals are prepared, and the sales team never misses an opportunity due to poor follow-up or CRM hygiene. If you enjoy bringing order to fast-moving sales environments, are detail-oriented, and have strong HubSpot experience, we’d love to hear from you.

What you’ll do

• Serve as the first point of contact for inbound customer enquiries through the shared sales inbox, ensuring prompt, professional, and customer-focused responses.
• Respond to pre-sales enquiries using approved knowledge articles, FAQs, and response templates while guiding prospective customers through the lead qualification process.
• Escalate technical or commercial enquiries to the appropriate Solar Consultant and ensure a seamless customer handover.
• Prepare preliminary solar proposals by generating indicative system designs using the company’s Solar Calculator platform.
• Verify proposal details, synchronize proposal data into HubSpot, and ensure CRM automations are triggered correctly before proposals are shared with customers.
• Maintain excellent HubSpot CRM hygiene by ensuring customer records, contacts, companies, deals, and pipeline stages remain accurate and up to date.
• Monitor lead progression throughout the sales funnel, identify stalled or aging opportunities, and proactively flag leads requiring immediate follow-up.
• Support sales operations by maintaining pipeline discipline, monitoring deal ownership, and recommending process improvements to maximize conversion opportunities.
• Generate weekly sales pipeline reports, including lead aging, follow-up activities, pipeline bottlenecks, customer outcomes, and opportunities at risk.
• Collaborate closely with the Pre-Sales Qualification Team and Sales Consultants to ensure every qualified lead receives timely follow-up and no sales opportunity is overlooked.
• Contribute to delivering a seamless customer experience by maintaining high service standards, fast response times, and operational excellence across the pre-sales process.

What You Bring

• 3–5+ years of experience in Sales Administration, Sales Support, Customer Service, Customer Success, or a similar customer-facing operational role
• At least 2–3 years of hands-on experience using HubSpot CRM
• Strong understanding of HubSpot functionality, including:
• Contacts
• Companies
• Deals
• Sales Pipelines
• Lifecycle Stages
• Tasks
• Workflows and Automations
• Excellent written and verbal English communication skills
• Strong organizational, multitasking, and time management skills
• Exceptional attention to detail and commitment to data accuracy
• Ability to work independently while managing multiple priorities in a fast-paced environment
• Customer-first mindset with excellent problem-solving and coordination skills

Nice to Have

• Experience supporting sales teams in Singapore, Australia, the UK, the US, or other international markets
• Experience performing outbound customer follow-ups or lead nurturing activities
• Familiarity with shared inbox and customer communication platforms such as Chatwoot, JustCall, HubSpot Conversations, or similar tools
• Exposure to CRM reporting, sales analytics, or pipeline performance tracking
• Experience supporting consultative or B2C sales environments
• Experience within renewable energy, home services, SaaS, or technology-enabled businesses

Our Hiring Process

We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.

Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

· Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

· Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

· Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

· Powering global startups: We’ve created 1,400 jobs that empower global start-ups to focus on growth.