Medical Admin Support

Job Description

We are looking for an experienced Medical Admin Support professional to join our team and provide reliable administrative and patient support for a healthcare practice. This role is ideal for someone with strong communication skills, attention to detail, and experience working with patient coordination and medical workflows.

Key Responsibilities

• Coordinate with patients and provide professional, compassionate customer service
• Schedule, book, reschedule, and manage patient appointments
• Coordinate referrals and support day-to-day medical administration workflows
• Handle sensitive patient information with confidentiality and discretion
• Communicate effectively with patients, healthcare providers, and other stakeholders
• Maintain accurate and timely patient and administrative records
• Provide general administrative support to ensure smooth clinic operations

Must-Have Qualifications

• Fluent in English with strong verbal and written communication skills
• Experience in patient coordination and customer service
• Experience with appointment booking and management
• Ability to handle confidential and sensitive patient information
• Experience working with referrals and medical workflows
• Quiet and professional home office with minimal distractions
• Stable and reliable internet connection

Nice-to-Have Qualifications

• Experience in Gastroenterology
• Medical or healthcare administration experience
• Nursing or clinical background
• Medical transcription experience
• Experience supporting medications and repeat prescriptions
• Experience with Genie Solutions, FYDO, or similar EHR/EMR systems

What We’re Looking For

We’re looking for someone who can confidently manage patient-facing administrative tasks, communicate professionally, and work independently while maintaining accuracy and confidentiality in a healthcare environment.

Additional Notes

• Work Setup: Home-based (minimum internet speed of 100 Mbps required)
• Schedule: Monday to Friday, 8:30AM – 5:30PM Manila Time

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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