VA4U
About the Role
VA4U is seeking a skilled and experienced Mortgage Broker Virtual Assistant to provide comprehensive support to a busy Australian Mortgage Broker. In this pivotal role, you’ll handle loan processing, client communication, and essential administrative duties, ensuring a seamless loan application journey from initial enquiry through to settlement.
This position is perfect for someone who has worked hands-on with an Australian Mortgage Brokerage and possesses a deep understanding of the end-to-end mortgage process. You’ll join a supportive team with well-established systems, SOPs, and extensive training resources, allowing you to deliver exceptional service while keeping applications moving efficiently.
Key Responsibilities
- Manage and prioritise the broker’s Outlook inbox.
- Process and monitor loan applications from submission to settlement.
- Request, collect, and diligently follow up on outstanding client documentation.
- Upload and organise documents in lender portals and internal systems.
- Maintain accurate CRM records and detailed file notes.
- Liaise proactively with clients, lenders, and stakeholders regarding application progress.
- Prepare complete loan files for broker review.
- Deliver outstanding customer service via phone and email.
- Complete a variety of administrative tasks to ensure efficient loan processing.
- Follow established workflows, SOPs, and checklists with consistency.
Essential Requirements
- Previous experience working for an Australian Mortgage Broker is REQUIRED.
- In-depth understanding of the Australian mortgage application process from enquiry to settlement.
- Experience working with multiple Australian lenders.
- Excellent customer service and relationship management abilities.
- Strong administrative and organisational skills.
- Exceptional written and spoken English communication.
- High accuracy and keen attention to detail.
- Ability to work independently within set processes.
- Reliable work-from-home setup with a stable internet connection.
Highly Regarded
- Experience using Australian mortgage CRM systems.
- Direct loan processing and application progression experience.
- Skilled in managing digital client files and document portals.
- Outlook inbox management expertise.
- Previous experience in remote or virtual roles.
We’re Looking For Someone Who Is
- Professional, friendly, and client-focused.
- Highly organised and process-driven.
- Proactive, reliable, and accountable.
- Confident in communicating with clients and lenders.
- Capable of managing multiple priorities with ease.
- A quick learner with a positive, can-do attitude.
Why Join Us?
- 🏡 Permanent work-from-home arrangement
- 📚 Structured systems, SOPs, and ongoing training
- 🤝 Friendly and supportive Australian-based team
- 📈 Opportunity for long-term career growth
- 💼 Stable day shift aligned with Australian business hours
If you have genuine Australian Mortgage Broking experience and are dedicated to delivering exceptional client service, we encourage you to apply and become a valuable part of our team!
To apply for this job please visit jobs.ashbyhq.com.