Admin / Sales Support

Key Responsibilities

Store Order Management:

• Confirm customer orders via HubSpot.
• Upload and monitor orders in Google Sheets and Unleash.
• Coordinate parcel dimensions with internal contacts.
• Create picking slips and arrange shipping labels for despatch.
• Assist clients with item replacements for out-of-stock products.
• Generate commercial invoices and manual orders in Xero.
• Track orders and keep clients updated until delivery is complete.
• Create product orders or jobs for unavailable stock.
• Prepare weekly and monthly logistics CISCO reports.

Team Support

• Track bulk and individual parcel orders.
• Assist with despatch preparation and coordination.
• Send despatch notifications and arrange parcel collections.
• Communicate with clients until successful delivery.
• Support custom kitting jobs.
• Update bin locations and create new products in the inventory system.
• Liaise with customs and international couriers for timely deliveries.
• Have a strong eye for detail.

Who Are You

• Exceptionally organised, proactive, and detail-driven.
• Strong communicator with customer service experience.
• Proficient in tools like HubSpot, Google Sheets, Xero, and inventory systems.
• Able to manage multiple priorities with accuracy and accountability.
• A collaborative team player who thrives in a remote work environment.

Perks & Benefits

• Full-time, home-based role.
• 13th-month pay.
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG, maternity leave).
• HMO coverage upon regularisation.
• Gift & Rewards Program to celebrate milestones (birthdays, work anniversaries, etc.).
• Quarterly team celebrations and bi-annual sales retreats.
• Paid time off (Annual Leave and Sick Leave) and paid holidays (NSW)
• ½ wellness day off each month for your well-being.
• A supportive, dynamic, and people-first culture.

Grow with Us

If you’re looking for a long-term role where you can grow, learn, and make a meaningful impact, we’d love to hear from you!