OBI Services
Job Description
- Lead onsite operations for a Canada-based lending company, managing 50–100 FTE Virtual Assistants.
- Own performance outcomes by tracking and driving key KPIs (productivity, quality, SLA/turnaround time).
- Manage team leads/supervisors, coaching, scheduling, and capacity planning to meet business targets.
- Improve workflows by creating/updating SOPs, standardizing processes, and driving continuous improvement.
- Resolve escalations and operational issues using critical thinking and data-driven decision-making.
Job Qualifications
- 3+ years experience as an Operations Manager (any industry).
- Proven experience managing teams of 50–100 FTE (or similar scale).
- Strong sense of ownership with a track record of KPI management and performance improvement.
- Strong problem-solving and analytical skills; able to handle escalations and root-cause issues.
- Experience in lending/financial services is a plus, but not required.
To apply for this job please visit applicant.obi.services.