Virtual Assistant

Description

We are seeking a proactive and resourceful Virtual Assistant to support our customer service and social media operations. This role is ideal for someone who thrives in a dynamic remote environment, takes initiative without waiting for instructions, and enjoys streamlining processes that improve customer engagement and team efficiency.

Requirements

• Experience in Customer Support using Gorgias
• Hands-on experience with Shopify and familiarity with e-commerce workflows
• Strong communication skills, both verbal and written
• Proficiency with Loom, with the ability to clearly present walkthroughs and task instructions
• Familiarity and comfort with Notion as a primary tool for project and task management
• Ability to self-manage time and priorities, identifying tasks that need doing without waiting for direction
• Strong grasp of tools like Google Workspace, Slack, Trello/Asana, and Notion

Responsibilities

• Customer Support (Gorgias & Email)
• Handle customer inquiries promptly via Gorgias, email, and chat.
• Resolve or escalate issues professionally, ensuring customer satisfaction.
• Monitor support queues and proactively identify recurring problems and recommend solutions.
• Social Media Management
• Schedule and publish posts across platforms such as Instagram, Facebook, and LinkedIn.
• Monitor engagement, respond to basic comments/messages, and escalate complex queries when necessary.
• Assist in reporting social performance metrics and identifying engagement trends.
• Workflow Documentation (Loom & Slack)
• Record Loom videos to document repeatable workflows, SOPs, and how-to guides for internal use.
• Create and maintain a library of onboarding or training content using Loom and written documentation.
• Administrative Support
• Manage calendars and inboxes, schedule meetings, and coordinate follow-ups.
• Keep records up-to-date in cloud storage and CRM systems.
• Provide task and project tracking support via tools such as Notion and Slack.
• Project Management (Notion)
• Use Notion to track, manage, and update tasks and projects across teams.
• Maintain organized and up-to-date project databases and status boards.
• Proactively identify gaps, log new tasks, and communicate progress through Notion workspaces and Slack.
• E-Commerce Operations (Shopify)
• Assist with day-to-day tasks in Shopify, such as order tracking, product updates, and basic store maintenance.
• Liaise with fulfillment platforms like ShipBob to ensure accurate and timely deliveries.

Nice to have

• Proactive mindset with a problem-solving attitude
• Tech-savvy and quick to learn new tools
• Strong attention to detail and organizational skills
• Comfortable working in fast-paced, remote-first environments
• Comfortable working with adult media

Working conditions

Typical schedule is between 9:00 AM to 6:00 PM EST.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

 Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

 When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.