Property Management Administrative Assistant

Job Title: Property Management Administrative Assistant

Location: Philippines Only

Compensation: Up to $1,000 USD/month

Schedule: U.S. Business Hours (Varies by Employer)

Type: Independent Contractor

About the Role

We are hiring Property Management Administrative Assistants to support U.S.-based property management companies with tenant communication, leasing administration, maintenance ticket updates, scheduling, and day-to-day property management support.

This role owns administrative workflows, tenant communication, record management, and operational support activities across residential rental portfolios. The ideal candidate is highly organized, detail-oriented, and comfortable managing recurring administrative tasks in a fast-paced property management environment.

Key Responsibilities

Tenant Communication

• Respond to tenant inquiries via phone, email, and text
• Provide updates approved by the property manager
• Assist with scheduling updates, rental information, and general tenant questions
• Maintain accurate communication records within property management systems

Leasing Administrative Support

• Send lease documents and assist with leasing paperwork
• Update tenant records and lease information
• Coordinate scheduling for property showings and inspections
• Support move-in and move-out documentation processes

Maintenance Administration

• Log and track maintenance requests
• Update maintenance ticket statuses
• Follow up on pending maintenance items
• Communicate approved status updates to tenants

Phone Support

• Answer incoming calls for property management operations
• Take messages and route information appropriately
• Assist with basic customer service inquiries

Administrative Operations

• Maintain organized digital records and documentation
• Update information within Buildium, AppFolio, Property Meld, LeadSimple, Notion, and Google Workspace
• Assist with invoice tracking, payment logging, and receipt management
• Update property listings and perform basic marketing administration
• Prepare reports and summaries as requested

Qualifications

• 3+ years of administrative support experience
• Strong written and verbal English communication skills
• Excellent organizational and time-management abilities
• Comfortable handling phone, email, and chat communication
• Strong attention to detail and accuracy
• Ability to follow established processes and instructions
• Tech-savvy with the ability to learn new software quickly

Nice to Have

• Property management or real estate experience
• Experience with Buildium, AppFolio, Property Meld, or LeadSimple
• Experience supporting U.S.-based property management companies
• Call handling experience using platforms such as RingCentral or Grasshopper
• Previous remote work experience

Talent Pool Opportunity

This is an ongoing talent pool opportunity. Once approved, your profile becomes visible to hundreds of property management business owners actively hiring administrative support professionals, increasing your opportunities to receive direct interview invitations based on your experience and qualifications.