Admin Assistant

Join a specialist Australian insurance provider focused on commercial motor insurance, working closely with brokers to deliver tailored insurance solutions. Be part of a collaborative team that values innovation, efficiency, and exceptional service.

The Opportunity

Be the administrative backbone of the business by supporting underwriting and claims operations, ensuring documentation, policy administration, and business processes run accurately and efficiently. Join a collaborative team where your organization and attention to detail will make a real impact on service excellence.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ Stepping out of your comfort zone opens a whole new world of opportunities for you.” – Business Support Officer, ASW Philippines.

What You’ll Do

• Coordinate administrative activities across underwriting and claims operations to ensure smooth business processes
• Maintain accurate records by updating policy information and operational databases
• Assist with policy lifecycle activities, including new business, renewals, amendments, and related documentation
• Prepare and distribute insurance documents, reports, certificates, schedules, and other business correspondence
• Support claims administration by managing documentation, tracking information, and coordinating follow-ups with relevant stakeholders
• Monitor records, reconcile information, and maintain data accuracy across multiple systems
• Identify opportunities to streamline workflows and contribute to ongoing process improvements
• Provide general operational support and assist with additional projects as business needs evolve

Key Criteria

• Previous experience in an administrative, operations support, or insurance administration role
• Exceptional attention to detail with the ability to manage high volumes of documentation accurately
• Strong organizational and communication skills, with the ability to prioritize tasks and meet deadlines
• Confident using business systems and Microsoft Office to maintain accurate records and documentation
• Experience supporting underwriting, claims, policy administration, or insurance operations will be highly regarded
• A proactive, adaptable team player with a willingness to learn and contribute to continuous process improvements
• High level of professionalism, accountability, and discretion when handling confidential information

Work setup

• Manila (BGC, Taguig): Australian hours (6 AM -3 PM PHT) with a hybrid setup (1 days onsite, 4 days remote) after 3-6 months onsite probation.