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Salesforce Certified Field Service Consultant Sample Questions (Q110-Q115):

NEW QUESTION # 110
Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

• A. Match Field
• B. Extended Match
• C. Required Resource
• D. Resource Availability

Answer: A

Explanation:
This work rule should be used to assign service resourcesbased on related object records, such as accounts or assets, by matching field values between objects. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_rules_match_field.htm&type=5

NEW QUESTION # 111
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

• A. Scheduling
• B. Adjust Scheduling Policy
• C. Dispatching
• D. Knowledge Base
• E. Customer Entitlements

Answer: A,C,D

Explanation:
Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean- time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fsl_dispatch.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
knowledge_about.htm&type=5

NEW QUESTION # 112
Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

• A. Define a Visualforce page that creates a new Work Order record.
• B. Define a Quick Action that creates a new Service Appointment record.
• C. Define a Visualforce page that creates a newService Appointment record.
• D. Define a Quick Action that creates a new Work Order record.

Answer: D

Explanation:
Soft Boundariesand Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory asthe service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling_policies.htm&type=5

NEW QUESTION # 113
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

• A. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
• B. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
• C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
• D. Each Asset will have a Service Appointment that will represent the work needed for each machine.

Answer: A

Explanation:
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5

NEW QUESTION # 114
Approximately 70% of Universal Containers