Virtual Dental Assistant

Job Title: Virtual Dental Assistant

Position Type: Full-Time

Work Hours: 8:00 AM – 5:00 PM Eastern Time

Work Days: Monday – Friday

Salary: $5 – $6 per hour (depending on experience)

About the Role

We are seeking a Virtual Assistant to support our dental practice by managing calls, scheduling, and providing high-quality patient communication. The role also includes insurance and administrative support, HR tasks, and social media management. The ideal candidate has experience in dental offices, understands dental procedures, and provides top-tier customer service with a neutral accent.

Key Responsibilities

Patient Communication & Scheduling

• Answer and route incoming calls using the Weave phone system
• Make outbound calls for appointment reminders, follow-ups, and scheduling
• Manage the calendar, ensuring appointments are well-organized and updated
• Confirm patient appointments and assist with rescheduling

Insurance & Administrative Support

• Conduct insurance verifications and assist with billing support when needed
• Handle urgent or unusual patient requests, escalating to in-office staff as necessary
• Provide general administrative assistance to support office operations

Social Media & Marketing

• Manage and create content for LinkedIn, Instagram, and Facebook
• Assist with outreach and engagement strategies to grow the practice’s online presence

HR Support

• Draft and post job listings for open roles
• Conduct initial phone interviews and cultural fit screenings
• Provide HR administrative support as needed

Required Skills & Experience

• Background in dental offices with familiarity in dental procedures
• Experience with Open Dental and Weave (phone system)
• Strong phone etiquette and neutral accent for clear communication
• High-level customer service skills and ability to handle patients with empathy and professionalism
• Experience in appointment setting, calendar management, and administrative support
• Familiarity with social media platforms (LinkedIn, Instagram, Facebook)

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance or Local Police Clearance background check if requested
• Must be available for video meetings with your camera on
• Must have no other clients during required work hours

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Additional Requirements

• Must submit a short video introduction as part of your application