Website BePresent
Salary: $900 USD / mo
See here for the full Job Description: presentapp.notion.site/Fully-Remote-Virtual-Assistant-Customer-Success-1ddeb863aa0880009eece55b86ffeff3?pvs=73
**About BePresent**
BePresent is an app that makes it fun and easy to develop a healthy relationship with your phone. Instead of frustrating app blockers, BePresent turns staying off your phone into a game you can play with friends, using the same psychological techniques as social media companies.
To date, over 500,000 people have used BePresent to reduce their screen time, with our average user decreasing their screen time by 15 hours per week (that’s over 6 years of their lives!).
**About the Role:**
As a Virtual Assistant in our Customer Success team, you’ll be at the heart of ensuring our customers feel supported every step of the way. From managing our email inbox to crafting an impeccable FAQ, you’ll help customers find solutions, answer questions, and create positive interactions. You’ll be the go-to person for handling inquiries with professionalism, efficiency, and care.
The role will be full-time.
**Key Responsibilities:**
– Oversee and organize our email inbox, ensuring timely and professional responses.
– Continually update our Help Center articles to help customers self-service new issues.
– Collaborate with our team to streamline customer success processes.
– Summarize and relay user feedback and new bugs to the Product team.
– Represent our brand with clarity, empathy, and excellence.
**Requirements:**
– Flawless English proficiency (both written and spoken).
– Exceptional written communication skills with attention to detail.
– A fast learner who’s comfortable adapting to new tools and systems.
– Exceptional organizational capabilities with a desire to improve processes.
– Availability during US time zones to align with our customers.
– Full-time availability.
**What are the benefits?**
– Flexible, remote work environment
– A culture of smart, fun and values driven people, where everybody’s voice matters
– Flexibility and freedom to make a big impact on BePresent in your role
– An environment where curiosity and collaboration is cherished
**Interview Process:**
We’ve outlined our process below – we intend to move quickly, and ideally the interview process will take no longer than 2 weeks from application submission
– Submit Application
– Short Video interview answering 3 brief questions
– Final interview with our CEO w/ live challenge
**How to Apply:**
To apply for this role, please put in your application in this Google Form and we will get back to you: [forms.gle/9YbAS2TCX5J3tNYZA](https://docs.google.com/forms/d/e/1FAIpQLSf8zCP5U6g5weMP-J8mza7tWgGmfF_m8XkoDc6oszSfbtJhAA/viewform?usp=header)
We look forward to hearing from you.