Virtual Assistant

Virtual Assistant (Travel Ops & Marketing Support) | AU Travel & Tourism Agency — Remote, PH-Based Only Do you love structure, travel workflows, and creating seamless client experiences behind the scenes? This is a long-term opportunity to support a premium, bespoke travel business delivering once-in-a-lifetime journeys.

The Opportunity at a Glance A high-end luxury travel and bespoke travel design agency is seeking a Virtual Assistant – Travel Operations & Marketing to support its growing client portfolio. The business specialises in highly personalised travel experiences, crafted with deep destination knowledge and exceptional attention to detail.

This is a fully remote, Philippines-based role supporting travel operations, client onboarding, bookings, CRM management, and content preparation. The role is ideal for someone who thinks in end-to-end workflows, not just tasks, and enjoys working in a structured, detail-driven environment.

How You’ll Make an Impact You’ll play a key role in keeping travel operations running smoothly and ensuring clients receive a polished, premium experience from onboarding through to travel.

Your Responsibilities Include

• Managing new client onboarding workflows (VA scope only)
• Creating and maintaining client profiles in CRM and travel systems
• Preparing quotes and invoices for advisor review
• Supporting bookings and confirmations once approved and paid
• Preparing client itineraries using itinerary-building tools
• Maintaining accurate, consistent records across all systems
• Following strict document storage and file-naming protocols
• Managing follow-ups, reminders, and task tracking
• Assisting with content preparation for blogs, social posts, and reels (for approval)
• Keeping inboxes, CRMs, and shared folders clean and organised
• Supporting accounting-related admin tasks linked to travel bookings

What We’re Looking For – You’re the Perfect Fit if You:

• Have at least 4 years of full-time administrative experience
• Have excellent written and spoken English
• Are highly organised, detail-oriented, and process-driven
• Can follow documented workflows exactly and think end-to-end
• Are confident working independently once authorised
• Maintain strict confidentiality and data accuracy
• Have travel agency or travel support experience (required / highly preferred)
• Are comfortable working with Australian time zones
• Have a stable internet connection, backup power/internet, and a professional home workspace

What Sets You Apart – You’ll Shine Even Brighter With:

• Experience working in a travel agency or luxury travel environment
• Experience using Tramada or similar travel accounting systems
• CRM experience (HubSpot or similar)
• Experience preparing itineraries using tools like Travefy
• WordPress experience for blog uploads
• Canva or CapCut experience for basic content preparation
• Basic SEO knowledge
• A background in Business, Marketing, Accounting, or a related field

Work Schedule & Employment Terms

• Full-Time | Monday to Friday
• Remote role for Philippine-based candidates only
• Fully compliant PH employment — including taxes and government contributions (Not freelance or project-based)

Perks & Benefits From Day 1

• HMO with 1 free dependent
• Life insurance
• Paid leave credits
• Government-mandated benefits including 13th month pay
• Work-from-home equipment provided

How To Apply Apply via the Staffstream Careers Page and include:

• Updated CV
• Short video recording (2-3 minutes) introducing yourself and outlining your travel or admin experience

As part of our structured hiring process, shortlisted candidates will be invited to complete a practical skills assessment after the initial interview and client interview. This assessment is designed to give you a clear understanding of the role and allow you to showcase your strengths in real-world travel workflows.