Medical Virtual Assistant (Mental Health)

Position Code: MT-EL

Work Hours: 10:00 AM – 2:00 PM EDT

Work Days: Monday – Friday

Salary: Starting at $5 – $6 per hour (depending on experience)

We are seeking a reliable and experienced Medical Virtual Assistant to support both administrative and clinical operations. This role is ideal for someone who thrives in a remote work environment, is highly organized, and has a background in healthcare support services.

As the Medical Virtual Assistant, you will be responsible for managing day-to-day virtual office operations, including patient communications, appointment scheduling, insurance processing, social media oversight, and bookkeeping tasks. You’ll serve as a critical point of contact for both patients and providers, helping ensure seamless care delivery and administrative flow.

Key Responsibilities

Administrative & Patient Support

• Schedule and confirm patient appointments
• Respond to inquiries via phone, email, or text
• Maintain and update patient records
• Coordinate with providers to streamline communication

Medical Billing & Financial Support

• Verify insurance eligibility and submit claims
• Track outstanding payments and support invoicing
• Create and manage intake and assessment forms
• Assist with light bookkeeping tasks

Digital Communication & Content

• Manage and organize email inboxes
• Prepare reports, spreadsheets, and PowerPoint presentations
• Create, schedule, and monitor social media content
• Send newsletters and communications to clients

Must-Have Qualifications

• Hands-on experience with medical billing and insurance verification
• Familiarity with mental health diagnoses and relevant administrative processes
• Bookkeeping or financial record-keeping experience in a healthcare setting
• Proficient in spoken and written English (clear and professional communication)
• At least 1–2 years of relevant virtual assistant or healthcare admin experience
• Ability and willingness to submit an NBI Clearance or Local Police Clearance upon request
• Must be available for daily video meetings with your camera on
• No other client obligations during required work hours

Technical Requirements

• A reliable laptop or desktop computer (Core i5 8th gen or Ryzen 3 or higher)
• High-speed internet (minimum 10 Mbps)
• Noise-canceling headset
• Functional webcam
• Quiet, distraction-free, professional home workspace

Tools & Platforms You’ll Use

• TheraNest (required or must be willing to learn)
• Google Workspace & Microsoft Office

Application Requirement

🎥 You must submit a short video introduction as part of your application.

Preferred Attributes

• Organized, dependable, and detail-oriented
• Comfortable handling sensitive patient data with confidentiality
• Adaptable and proactive in problem-solving
• Familiarity with PowerPoint and mental health workflows is a strong plus