Medical Virtual Assistant

Interested Applicants should submit an application through the link below:
wkf.ms/4ibEhQT

Job Title: Medical Virtual Assistant [CS- SYTCC]
Position Type: Full-time
Work Hours: 8:30 – 3:30 PM Eastern Daylight Time, Monday – Friday (Saturday if needed)
Salary: $5 – $6 per hour (depending on experience)

Job Responsibilities:
– Schedule and confirm patient appointments and caregiver visits.
– Send reminders and manage telehealth platforms for virtual consultations.
– Handle patient inquiries via phone, email, and text; prioritize and respond accordingly.
– Act as a liaison between patients, caseworkers, doctors, and other healthcare professionals.
– Manage telephone triage and route urgent concerns appropriately.
– Provide support to healthcare providers, including preparation and organization of clinical documentation.
– Monitor remote patient data and escalate concerns as needed.
– Coordinate prescription management and ensure timely refills or changes.
– Perform general administrative tasks, such as data entry, file management, and paperwork preparation related to patient care.
– Create and maintain professional reports, presentations, spreadsheets, and newsletters.
– Manage inbound and outbound email communications and automate where possible.
– Support event planning efforts and design promotional materials such as flyers.
– Organize mail communications and documentation related to each client’s support team.
– Assist in crisis management and offer immediate support during emergencies or unexpected events (e.g., caregiver conflicts).
– Develop and implement automated systems to streamline workflow and improve efficiency.
– Manage scheduling logistics for caregivers and maintain daily/weekly schedules.

Qualifications:

– Proficiency in using Axis Care and EVV for care scheduling and documentation.
– Proven experience in administrative roles within the healthcare sector.
– Strong communication skills (written and verbal) and excellent interpersonal skills.
– Comfortable handling sensitive patient data with confidentiality.
– Ability to work independently in a fast-paced remote environment.