Insurance Verification Specialist 

Salary: $6.00-$7.50 per hr

Job Title: Medical Virtual Assistant – Virtual Assistant
Location: Remote
Interviewer: Beth

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is hiring on behalf of a respected physical therapy practice based in North Carolina. This growing clinic is looking for a highly organized and detail-oriented Insurance Verification Specialist to support their team with essential front-end insurance processes.

If you thrive in a collaborative environment, are passionate about healthcare, and have experience with insurance verification and authorizations, we encourage you to apply.

About the Clinic’s Culture

This practice is guided by strong core values that shape everything they do:
Patients First: Every decision and action centers on patient care.
Teamwork Without Boundaries: Cross-functional collaboration is essential.
Unequivocal Excellence: High standards in every interaction and task.
Passionate Learning: Continuous improvement and development are encouraged.
Impacting Results: Focused on outcomes that make a meaningful difference.

Responsibilities

Verify patient insurance coverage accurately and efficiently.
Obtain pre-authorizations for therapy procedures as needed.
Update patient files and records with up-to-date insurance and authorization details.
Liaise with insurance providers to confirm coverage, benefits, and authorization requirements.
Communicate insurance out-of-pocket estimates and benefit changes with the clinic team.
Collaborate with the team to track and report payer trends or changes in policy coverage.
Assist patients with questions related to insurance and authorizations.

Software and Tools Used

Prompt (Practice Management Software)
Slack (Team Communication)
Weave (Phone, Fax, and Text Messaging)
Dropbox (Shared Document Storage)

Qualifications

Experience in insurance verification and authorization coordination, preferably in a physical therapy or medical setting.
Strong knowledge of insurance terminology and benefits structure (e.g., deductibles, co-pays, OOP max).
Exceptional verbal and written communication skills.
Ability to prioritize tasks, handle multiple verifications daily, and respond quickly to changing requirements.
Comfortable working remotely while staying highly responsive and engaged with the team.
A proactive mindset that contributes to team collaboration and shared knowledge on payer updates.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a physical therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!