Healthcare Virtual Assistant – U.S. Clinic Outreach

Dua Health is a modern, culturally competent therapy group based in the U.S. We are actively hiring a Medical Outreach Coordinator to help us connect with primary care doctors, pediatricians, OB/GYNs, and school counselors to share information about our therapy services.

This role involves calling U.S.-based medical offices, introducing our practice using a provided script, and emailing a short information sheet to the correct referral contact. You will track your work in a spreadsheet, follow up with warm leads, and report progress daily. Please note that EXCELLENT verbal English skills are required for this role. While this role is part-time initially, please know that if you succeed, there is plenty of opportunity for this to become full time with increased compensation including a bonus structure.

Key Responsibilities

• Make 20–30 calls per day to U.S.-based clinics and medical offices
• Speak clearly and professionally using a provided script
• Collect referral contact emails and get permission to send our info
• Send branded one-pagers via email after calls
• Track all outreach and follow-up in Google Sheets
• Communicate with the founder and team daily via Slack
• Maintain a high standard of professionalism — you are representing a U.S. healthcare brand

Requirements

• Excellent spoken English with a neutral or light accent
• Strong confidence and clarity on the phone
• Previous experience in customer service, healthcare, or cold calling preferred
• Familiarity with Google Sheets, Gmail, and basic admin tools
• Professionalism, reliability, and ability to follow instructions
• Willingness to learn quickly and represent Dua Health with care

TO APPLY, YOU MUST:

• Send a 45–60 second voice recording (use vocaroo.com or WhatsApp audio) introducing yourself as if you’re calling a U.S. clinic:

“Hi, I’m calling on behalf of Dua Health, a mental health group here in Texas. We provide therapy for anxiety, depression, and stress, and we accept insurance. We’re reaching out to see if your clinic refers patients for counseling, and if so, we’d love to send you a short info sheet. Could I get your name and email?”

Email your voice recording and resume below.

Applications without a voice sample will not be considered.

Bonus if You Have:

• Experience working in a call center or U.S. healthcare setting
• Prior knowledge of mental health, therapy, or insurance
• Strong follow-up skills and CRM/Google Sheet tracking ability

This is a long-term opportunity for the right person. We’re looking for someone reliable, energetic, and comfortable speaking to professionals in the U.S. daily.