General Virtual Assistant

Steamaway is a truck washing company that has been serving customers for almost 40 years! We are currently seeking a Client Success and Administrative Support Assistant to join our amazing team. In this role, you will be responsible for a wide variety of data entry, billing, customer service duties, and coordination of logistics for our service crews. Check out our website! steamaway.com/

Duties and Responsibilities:
• Enter work orders into Sales Autopilot.
• Accurate enter invoice with all essential data.
• Monitor overdue invoices and follow up with customers through reminders or calls.
• Respond to billing and invoicing inquiries from customers after doing thorough research.
• Track mobile crews to ensure they are at the right locations at the right time. Compare tracking of service vehicles against timecards. Contact crews if they are not at the customer location at the time they are supposed to arrive.
• Data entry.
• Create repair & supply tickets into Sales Autopilot.
• Customer service calls including after-service quality control.
• Minimal cold calling of new prospects and set up appointments for the sales team.
• Any other admin and billing tasks, as needed.

Must Haves:
• Proven 2 years experience as a general virtual assistant
• Experience in billing and customer service
• Experience in Google Sheets or Excel
• Proficient in English oral and written communication skills
• Excellent attention to detail and the ability to learn fast
• Strong organizational skills with the ability to prioritize tasks effectively
• Solid collaboration skills
• Ability to follow instructions carefully with minimal supervision

Nice to Have:
• Familiar with Sales Autopilot and Quickbooks Online
• Microsoft Teams and Outlook experience

Work Schedule: Full-Time, Permanent
Monday to Friday 8 AM to 5 PM Central Time (may require some Sunday night hours)

Pay Rate: $6.50 – $8.00 per hour (depending on experience)

Benefits:
Paid Birthday Day Off
Paid Time Off
6 Paid U.S. Holidays

If you are what we are looking for, come and join us. APPLY NOW by sending an email. Include your most updated resume AND a 2-minute audio recording with the following:

1) Tell us about your VA experience as a CSR and a billing assistant.
2) Are you currently employed or actively searching for a job?
3) Why should we choose you?

If you get shortlisted for an interview, we will contact you. Thank you and best of luck!