Customer Support Specialist

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We are currently looking for a Customer Support Specialist (WFH) to support our client based in the US.

What’s in it for you?

There’s a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Summary:

The Customer Support Specialist is responsible for managing interactions through voice calls, email, and various other communication channels, ensuring that service delivery is both professional and efficient. The specialist is responsible for resolving complex inquiries, complaints, and technical issues by applying specialized knowledge and troubleshooting skills.

Responsibilities:

• Handle customer inquiries via calls, email, and other channels.
• Provide professional, efficient, and courteous service.
• Resolve complex issues using troubleshooting and product knowledge.
• Follow procedures and escalate as needed.
• Maintain accurate records using CRM tools.
• Work with support, sales, and operations teams to ensure smooth service.
• Gather and share customer feedback for improvements.
• Stay informed on product updates and industry trends.

Qualifications and Requirements:

• At least two (2) years of experience in customer service or technical support roles
• Familiarity with CRM software and relevant tools.
• Strong data entry skills with ability to use mathematical formulas, and format tables in MS Excel.
• Advance both written and verbal communication skills.

Benefits:

• Basic Pay of 27,000.00 + allowances and benefits
• Company-provided equipment
• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

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