Customer Support Representative

This is a remote position.

About Us:

We’re Level, a fast-moving and fast-growing US-based company connecting work-from-home Filipinos (Virtual Assistants) with our clients located in the US. In the past few years, our company has seen rapid and exponential growth. We attribute this growth to how we focus on employee satisfaction as our priority, which in turn leads to satisfied clients.

Our client is a trusted house cleaning service committed to delivering high-quality cleaning solutions while fostering a positive work environment for their team. They are seeking a Full-time Customer and Technician Support Representative with strong communication skills, a friendly yet professional demeanor, and the ability to handle tasks efficiently with minimal supervision. Reliability and consistent performance are essential to ensuring smooth and successful client interactions.

Responsibilities:

• Connect with clients to gather feedback, encourage reviews, and boost sales and morale.
• Manage unanswered calls, relay details, and arrange callbacks if needed.
• Follow up with clients who gave negative feedback to find solutions and retain them.
• Set goals and strategies to meet weekly and monthly sales targets.
• Ensure recent bookings have complete information by contacting clients for updates.
• Assist with sales by creating quotes and converting leads.
• Provide weekly progress reports to management.
• Track feedback for cleaners and technicians daily across different platforms.
• Monitor technician checklists, photos, and send reminders as needed.
• Compile weekly reports based on key performance indicators (KPIs).
• Verify cleaners’ check-in and check-out times and ensure accurate payroll information.

Tools:

• MaidCentral
• OpenPhone
• Slack
• Google Workspace

Schedule: Monday – Friday, 8:30 am – 5:00 pm PST

Rate: $5.5/hour

Benefits:

– 100% company-paid HMO with mental and dental care, with one free dependent

– Option to have additional HMO dependents at cost

– Company-paid life insurance with ₱100,000 and AD&D coverage

– At least 7 days annual paid time off

– Client specific bonuses and incentives will be given 100%

– Guaranteed pay on time, every time (3% higher exchange rates than most payment systems – we take care of transaction fees so you don’t have to!)

– Annual Year-End Party!

Requirements

What you need:

To succeed in this role, you’ll need the right tools. Please ensure you meet the required system specifications.

If you’re enthusiastic about providing excellent customer service and contributing to a dynamic team, we’d love to hear from you!

Desired Skills and Experience

Responsibilities:
– Connect with clients to gather feedback, encourage reviews, and boost sales and morale.
– Manage unanswered calls, relay details, and arrange callbacks if needed.
– Follow up with clients who gave negative feedback to find solutions and retain them.
– Set goals and strategies to meet weekly and monthly sales targets.
– Ensure recent bookings have complete information by contacting clients for updates.
– Assist with sales by creating quotes and converting leads.
– Provide weekly progress reports to management.
– Track feedback for cleaners and technicians daily across different platforms.
– Monitor technician checklists, photos, and send reminders as needed.
– Compile weekly reports based on key performance indicators (KPIs).
– Verify cleaners’ check-in and check-out times and ensure accurate payroll information.