Customer Service Representative

#Boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

Their area allows them to match or exceed all the resources of the biggest national companies while retaining the agility and flexibility of a local company. They can easily customize resources that will benefit the clients. Their goal is to tailor their services to your community’s unique needs so you can exist in the best possible way in the moments that matter.

Job Title: Customer Service Representative

Job Description: Provide high customer service while assisting clients with maintenance requests, answering general billing questions, and providing property management information over the phone and email daily.

Essential Duties And Responsibilities

• Receive all incoming calls. 50 to 60 priority calls a day.
• Listen to voicemails and process them appropriately.
• Communicate with Managers regarding any request needing special attention.
• Understand and act in accordance with relevant Community Care Standard Operation Procedures (SOPs).
• Return all phone calls in accordance with company policy.
• Perform any other task which may be necessary for the smooth operation of the management aspect of the Community Care Department

What We Offer

Competitive Salary (Based on experience)

Remote Work

13th Month Pay

Medical Care Allowance / HMO

Holiday Bonus

Paid PTOs

• High School diploma
• At least 3 years of experience in a BPO / call center setting
• Strong verbal and writing skills. Capable of being assertive and eloquent.
• Familiar with having a remote work setup
• A dedicated workstation at home is a must
• Have a minimum typing speed of 30 words per minute.
• Not afraid of using technology
• Experience in Property Management is a plus

Your Device Must Comply With The Following Specifications

• Operating systems: Windows 10/11 or MacOS
• CPU: 1.8 GHz or faster processor
• RAM: 2 GB or more
• Hard drive: 128 GB or more (preferably Solid State Drive)
• Min. 50 Mbps Internet Speed