Customer Service Representative

Customer Service (Chat)

Join a leading IT support company, where you’ll help us deliver exceptional client satisfaction through efficient request handling, tailored quotes, and warm, human communication. You’ll be central to ensuring every client feels heard, supported, and delighted at every touchpoint.

What You’ll Do

• :Client Request Management: Manage and prioritize client requests for new hardware or equipment to ensure timely, efficient responses
• .Quote Preparation: Create and provide customized quotes for both existing and potential clients, tailored to meet specific needs and preferences
• .Client Communication: Engage in friendly, personable email communication, with occasional phone outreach to clarify client requirements, aiming for a non-robotic, client-centered approach
• .Documentation and Information Management: Maintain up-to-date, accurate records within our ticketing and documentation systems for accessible information and streamlined support
• .Team Collaboration and Daily Coordination: Actively participate in daily internal team meetings to align tasks, ensuring smooth workflows and consistent client service

.
Who You’ll Work Wit

h:Become an essential part of a dedicated IT support team, collaborating closely with fellow associates and leadership to provide outstanding service and build strong client relationships. You’ll coordinate daily to keep tasks moving, share insights, and deliver IT solutions that make a measurable difference for client

s.
Who We’re Looking F

• or:Written Communication: Exceptional ability to compose clear, friendly emails that avoid templated responses, creating an approachable client experien
• ce.Teamwork and Self-Motivation: Positive collaborator who’s also self-driven and organiz
• ed.Problem Solving and Adaptability: Skilled in independently managing client situations and using sound judgment to address inquiries effective
• ly.Experience: Experience in customer service is a plus, but not necessa
• ry.Adaptable and Knowledgeable: Ready to efficiently absorb and apply new IT-related information, processes, and equipment specificatio

ns.
Why Join

• Us?Impact: Play a key role in our mission to provide high-quality IT services by ensuring each client receives prompt, personalized attent
• ion.Culture: Work in an environment that values clear communication, client satisfaction, and teamw
• ork.Benef
• its:Enjoy preset salary growth and weekly salary payme
• nts.100% work-from-home flexibil

ity.
Work Det

• ails:Schedule: Mon – Fri 9:00 AM – 5:00 P
• M ESTEmployment Type: Full

-time
How to

Apply:Click Apply to start your application. Join us and make a difference in managed IT services and cybersec

urity!
We are an equal opportunity employer and value diversity at our company.