Administrative/Project Support

Overview

To support customer onboarding, documentation management, status tracking, and basic data follow-up tasks for integration projects.

This role is more focused on administrative coordination and project support — not deep technical development.

Key Responsibilities

• Assist project leads with onboarding preparation and various administrative tasks
• Record customer onboarding information (contacts, system details, trading partner setup information, etc.)
• Maintain and update project status boards (e.g., Trello) regularly
• Save and organize project documents in shared folders (item master, initial specs, meeting notes, etc.)
• Follow up on internal / external IT quote status
• Assist with reviewing basic EDI / Shopify exception or error reports
• Support coordination of simple testing schedules and track execution status
• Assist the implementation team with basic data checks, documentation updates, and progress tracking

Qualifications

• Bachelor’s degree preferred (IT / Business / Logistics majors are a plus, but not required)
• 1–2 years of experience in administrative, coordination, or assistant roles preferred
• Basic understanding of system concepts (EDI / API / JSON / XML experience is a plus, but not mandatory)
• Good English reading, writing, and communication skills (daily email communication will be in English)
• Strong sense of ownership, proactive follow-up habits, and customer service mindset (service oriented)
• Detail-oriented, responsible, organized, and able to manage multiple tasks
• Proficiency in Microsoft Office (especially Excel preferred)
• Experience in logistics, warehousing, or supply chain environment is a plus