Administrative Assistant

Position: Admin Assistant

This is NOT an entry-level position. Our client is a thriving Auto Mechanic Repair and Maintenance business with multiple locations who needs an advanced Admin Assistant with years of experience working with small USA businesses delivering customer service, social media, and admin operations.

Full time, starts immediately, fully remote. Philippines based applicants only.

What You’ll Be Responsible For…

Customer Service & Revenue Support

• Handle inbound customer service calls with clarity, professionalism, and empathy
• Make outbound billing and appointment setting calls using Zoho CRM (warm leads)
• Support customer communication via email and messaging

Social Media & Lead Engagement

• Create engaging, on brand content for Facebook (Meta), Instagram, and LinkedIn
• Track engagement and performance analytics
• Research and engage in relevant automotive and local business groups to increase brand awareness and generate warm leads

Operations & Systems

• Manage customer records in Tekmetric shop management system
• Create and publish automotive parts listings on eBay
• Build and document SOPs, improve workflows, and optimize systems
• Collaborate using Trello, Basecamp, and Google Workspace

Skills and Experience Requirements…

• Excellent to near native spoken and written English
• Full time availability to work USA PST daytime hours
• Advanced customer service experience (inbound & outbound calls)
• Advanced social media marketing experience (Meta, Instagram, LinkedIn)
• Hands-on experience with Zoho CRM, Trello, Basecamp, Google Workspace
• Experience creating and managing eBay listings
• Strong background in process documentation, workflow optimization, and systems improvement
• Reliable internet, quiet work environment, and professional phone presence
• Prefer, but not required, experience in the automotive repair and maintenance industry

This Role Is Ideal For You If…

• Understand service workflows, communicates with confidence, and takes ownership of systems, customers, and results
• You are a senior experienced Filipino VA who wants long-term stability, not short-term gigs
• You enjoy owning processes and improving how a business runs
• You communicate confidently with US-based customers and teams
• You take pride in delivering high-quality, consistent work

Culture is everything at Portland Outsource. We are looking for humble reliable professionals who treat our teammates and clients with respect. We want individuals with high integrity who care about giving back to their communities.

If you are interested in joining our team, please immediately send your resume with a message clearly stating with examples why you have the skills and experience required for the role, and your hourly expectations.

To be qualified for hiring, you must be able to pass a Philippine NBI background check and present relevant references.

Only serious and qualified candidates, please.

Apply Now. Send your resume, social media portfolio, and hourly rate to