The People Company
We are seeking a proactive and organized Administrative Assistant to support day-to-day operations. The ideal candidate will assist with customer communications, scheduling, technician support, and follow-up coordination to ensure smooth service delivery and high client satisfaction.
Key Responsibilities:
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Review and follow up on unsold job estimates
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Conduct customer follow-up calls to document outcomes and encourage conversions
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Confirm appointments for the following day
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Coordinate with technicians to prepare for service appointments, including communicating any special job requirements
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Make necessary adjustments to technician schedules when needed
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Monitor internal chats for customer inquiries and team communication
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Check and respond to missed or abandoned calls
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Support booking and scheduling of new jobs
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Assist with onboarding communication, including sharing videos or virtual introductions of office procedures and team members
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Maintain and manage secure password records using company tools (e.g., password manager like 1Password or IDVanish)
Qualifications:
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Previous experience in administrative support, customer service, or dispatch coordination (preferred in home services or trades industry)
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Excellent phone and written communication skills
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Highly organized with keen attention to detail
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Comfortable using scheduling and CRM tools
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Tech-savvy and familiar with digital communication tools (chat platforms, email, call logs)
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Able to manage time effectively in a fast-paced environment
Bonus Qualifications:
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Experience working with technicians or service dispatch teams
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Familiarity with ServiceTitan and Google Suite
Please apply by emailing a link to your resume and an introduction video We look forward to hearing from you!
To apply for this job email your details to hr@thepplcompany.com