Administrative Assistant

#Boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

Their area allows them to match or exceed all the resources of the biggest national companies while retaining the agility and flexibility of a local company. They can easily customize resources that will benefit the clients. Their goal is to tailor their services to your community’s unique needs so you can exist in the best possible way in the moments that matter.

Job Title: Administrative Assistant

Job Description: Coordinates all aspects of vendor and homeowner follow up for the Department to ensure timely and continual progress on every maintenance request and that proper resolution is provided. The Community Care Work Order Specialist will handle a ticketing system where they will work on 90% of their task. Making a low volume of outbound calls to vendors, if necessary, is also a part of their daily responsibilities.

Essential Duties And Responsibilities

• Work Order follow-up with vendors, managers, and homeowners via tickets, phone, and emails.
• Escalate work orders to senior managers for status or for additional information.
• Handle difficult conversations with homeowners or vendors and de-escalate if necessary
• Priorities and review work orders in great detail to fix any mistakes and to make sure the right steps are being taken.
• Run work order reports.
• Process incoming email work order updates from managers, vendors, and homeowners.
• Assistance with ongoing maintenance and updates to our department policies/procedural manuals (SOPs), including profiles.
• Other projects as assigned by the Department Manager.

What We Offer

• Competitive Salary (Based on experience)
• Remote Work
• 13th Month Pay
• Medical Care Allowance / HMO
• Holiday Bonus
• Paid PTOs
• High School diploma
• 3 years working in a BPO / call center setting
• Strong verbal and writing skills.
• Remote work experience
• A dedicated workstation at home is a must
• Have a minimum typing speed of 30 words per minute.
• Experience in Property Management is a plus
• Familiarity using Zendesk is preferred

Your Device Must Comply With The Following Specifications

• Operating systems: Windows 10/11 or MacOS
• CPU: 1.8 GHz or faster processor
• RAM: 2 GB or more
• Hard drive: 128 GB or more (preferably Solid State Drive)
• Min. 50 Mbps Internet Speed