Admin Assistant

Virtual Staff 365

Our client is an Australian company that specialise in the design and manufacture of premium matte black tapware; with an emphasis on modern design and clean lines.

They are currently looking to hire an Admin Assistant for the Customer Service department to deliver exceptional email-based customer support and efficiently manage order processing with a high level of accuracy.

Job Responsibilities:

Customer Service (Email-based)

  • Manage a high volume of customer inquiries via email, ensuring professional written communication.
  • Use tracking systems (e.g., DHL) to provide timely updates on deliveries, and understand customer follow-up reasons.
  • Issue invoice copies and relevant documentation upon request.
  • Employ strong problem-solving skills to address inquiries, ensuring all necessary information is gathered before responding.
  • Organise and prioritise the email inbox using tools like flags and folders to prevent missed correspondence.
  • Communicate clearly and concisely with clients to reduce unnecessary exchanges.
  • Update internal notes with detailed information to minimise follow-ups.

Order Processing

  • Accurately process a minimum of 50 orders per day.
  • Manage client orders through a dedicated Gmail folder.
  • Review purchase orders for omissions or errors before processing.
  • Input purchase order information into the Cin7 system with precision.
  • Determine and classify entries as quotes or orders.
  • Reconcile purchase orders with Cin7 to ensure accuracy and identify errors.
  • Create pick slips for in-stock items and liaise with the warehouse team.
  • Inform customers about out-of-stock situations and provide estimated delivery times.
  • Handle backorders carefully to avoid overselling and communicate any stock shortages or delays.
  • Seek clarification instead of making assumptions in areas of uncertainty.

Requirements

  • Minimum 1 year of experience using Cin7.
  • Previous work experience in a wholesale company specialising in tapware or brassware.
  • Exceptional written communication skills in English, with flawless grammar and spelling.
  • Strong attention to detail and high accuracy in completing tasks.
  • Ability to self-review work before submission.
  • Proactive approach to learning and skill development.
  • Excellent organisational skills for efficient multi-tasking, ensuring timely and accurate task completion.
  • Critical thinking and common sense to assess and address customer queries effectively.
  • Capability to recognise when to escalate queries beyond personal expertise.
  • Proficiency in using customer relationship management (CRM) systems and order processing software.
  • In-depth understanding of backorder management, with knowledge of key considerations to avoid overselling.

Benefits

  • ​Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Full-time job
  • HMO
  • Paid leave
  • Christmas Bonus equivalent to 1 month’s wage (pro-rata)

To apply for this job please visit apply.workable.com.

SOVA.ph Founder, Rene Leandro Padilla, Wins The Outstanding Digital Freelancer Award

X