Virtual Staff 365
Our client is an Australian company that specialise in the design and manufacture of premium matte black tapware; with an emphasis on modern design and clean lines.
They are currently looking to hire an Admin Assistant for the Customer Service department to deliver exceptional email-based customer support and efficiently manage order processing with a high level of accuracy.
Job Responsibilities:
Customer Service (Email-based)
- Manage a high volume of customer inquiries via email, ensuring professional written communication.
- Use tracking systems (e.g., DHL) to provide timely updates on deliveries, and understand customer follow-up reasons.
- Issue invoice copies and relevant documentation upon request.
- Employ strong problem-solving skills to address inquiries, ensuring all necessary information is gathered before responding.
- Organise and prioritise the email inbox using tools like flags and folders to prevent missed correspondence.
- Communicate clearly and concisely with clients to reduce unnecessary exchanges.
- Update internal notes with detailed information to minimise follow-ups.
Order Processing
- Accurately process a minimum of 50 orders per day.
- Manage client orders through a dedicated Gmail folder.
- Review purchase orders for omissions or errors before processing.
- Input purchase order information into the Cin7 system with precision.
- Determine and classify entries as quotes or orders.
- Reconcile purchase orders with Cin7 to ensure accuracy and identify errors.
- Create pick slips for in-stock items and liaise with the warehouse team.
- Inform customers about out-of-stock situations and provide estimated delivery times.
- Handle backorders carefully to avoid overselling and communicate any stock shortages or delays.
- Seek clarification instead of making assumptions in areas of uncertainty.
Requirements
- Minimum 1 year of experience using Cin7.
- Previous work experience in a wholesale company specialising in tapware or brassware.
- Exceptional written communication skills in English, with flawless grammar and spelling.
- Strong attention to detail and high accuracy in completing tasks.
- Ability to self-review work before submission.
- Proactive approach to learning and skill development.
- Excellent organisational skills for efficient multi-tasking, ensuring timely and accurate task completion.
- Critical thinking and common sense to assess and address customer queries effectively.
- Capability to recognise when to escalate queries beyond personal expertise.
- Proficiency in using customer relationship management (CRM) systems and order processing software.
- In-depth understanding of backorder management, with knowledge of key considerations to avoid overselling.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Paid leave
- Christmas Bonus equivalent to 1 month’s wage (pro-rata)
To apply for this job please visit apply.workable.com.