Virtual Dental Assistant

🦷 Job Title: Virtual Dental Assistant

Job Code: IS-BAR

Position Type: Full-Time

Work Hours: 8:00 AM – 5:00 PM Eastern Time

Work Days: Monday–Friday

💼 About the Role

We are seeking a Virtual Assistant to support our dental practice by managing calls, scheduling, and providing high-quality patient communication. The role also includes insurance and administrative support, HR tasks, and social media management. The ideal candidate has experience in dental offices, understands dental procedures, and provides top-tier customer service with a neutral accent.

📞 Key Responsibilities

🗓️ Patient Communication & Scheduling

• Answer and route incoming calls using Weave phone system
• Make outbound calls for appointment reminders, follow-ups, and scheduling
• Manage the calendar, ensuring appointments are well-organized and updated
• Confirm patient appointments and assist with rescheduling

💳 Insurance & Administrative Support

• Conduct insurance verifications and assist with billing support when needed
• Handle urgent or unusual patient requests, escalating to in-office staff as necessary
• Provide general administrative assistance to support office operations

📱 Social Media & Marketing

• Manage and create content for LinkedIn, Instagram, and Facebook
• Assist with outreach and engagement strategies to grow the practice’s online presence

👥 HR Support

• Draft and post job listings for open roles
• Conduct initial phone interviews and cultural fit screenings
• Provide HR administrative support as needed

🧠 Required Skills & Experience

• Background in dental offices with familiarity in dental procedures
• Experience with Open Dental and Weave (phone system)
• Strong phone etiquette and neutral accent for clear communication
• High-level customer service skills and ability to handle patients with empathy and professionalism
• Experience in appointment setting, calendar management, and administrative support
• Familiarity with social media platforms (LinkedIn, Instagram, Facebook)

⚙️ Basic Requirements

• Fully comfortable and equipped to work on camera throughout their shift
• Resilient and accountable in performing front-office and administrative tasks remotely
• Experienced in dental or medical office support with your required schedule (Monday–Saturday, 8:00 AM–6:00 PM EDT)
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance or Local Police Clearance background check if requested
• Must have no other clients during required work hours

💻 Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

🎥 Additional Requirements

• Must submit a short video introduction as part of your application