Shopify Customer Service Representative

Hiring: Full-Time Customer Service Representative – Remote – $9k-$10.2k/yr

About the company we are hiring for:

Our client takes laundry to a new level, combining fun, playfulness, and a sexy twist to make your routine anything but ordinary. Their mission? To say goodbye to mediocre laundry and step into a world where your laundry routine becomes an exciting and inspiring experience!

Committed to sustainability, they’ve ditched plastic jugs for eco-friendly boxes crafted from 60% post-consumer recycled cardboard. Their team is fun, vibrant, and always witty, ensuring a delightful experience for every customer.

Ready to join a team that’s changing the game and having a blast along the way? 🌟

Why are they hiring?

Our client is on the hunt for a Customer Service Representative to help build their dream team! They want cheerful and knowledgeable reps who are masters at guiding customers, building trust, and ensuring every purchase feels like the perfect fit. Being a stellar team player is non-negotiable here—we’re all about working together seamlessly to deliver excellence. And hey, who knows, you might even discover a knack for building new relationships and upselling products along the way!

Responsibilities of the Customer Service Representative:

Your responsibilities include:

Order Management:

• Process clients’ orders, refunds, and product exchanges efficiently
• Organize and maintain the order of replacement products to ensure a smooth pick/pack/ship process

Customer Service:

• Serve as the front-line responder for customer inquiries and complaints, providing prompt and courteous service
• Manage and record the status of customer replacements, and report on trends regarding product issues that arise
• Solve problems to provide the best possible experience for our customers

Collaboration and Communication:

• Work directly with sales, marketing, and product teams to address customer needs and improve processes
• Provide feedback to the organization on how to better manage and address issues that arise

Administrative Support:

• Perform weekly cleanup of files to ensure data is current and organized
• Upsell other products as necessary to meet customer needs and company goals
• Handle other responsibilities as assigned, based on experience level and job growth

Others:

• Perform other related duties as may be assigned from time to time to support the team and company objectives

Perks:

• 13th Month Bonus (Wild right?!)
• Permanent work-from-home / remote set-up
• Health insurance
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses

Specifics:

Time

• Full-time, PST time zone
• This is a remote position so you can have the freedom to work from anywhere

Miscellaneous

• Attire – business casual when in meetings
• Professional setup (Pains me I actually need to write this down… 👀)
• Clean background
• Good camera
• Good microphone
• Strong wifi

Tech Stack

• Shopify
• Gorgias

Compensation

• $9k-$10.2k/yr