Medical Virtual Assistant – Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client’s team to support a growing, multi-state rehabilitation clinic network. In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families.

This is a full-time, long-term opportunity for someone experienced in insurance verification, prior authorizations, and claims support. The VA will work across multiple clinics, collaborating with in-person staff to reduce workload and improve efficiency.

About the Practice:

Our client operates a multi-clinic rehabilitation practice with a focus on improving patient outcomes through compassionate care and operational efficiency. They are expanding administrative capacity with the goal of streamlining insurance processes and reducing the burden on in-person staff.

Why Join This Team?

• Mission-driven environment focused on patient well-being
• High-growth opportunity with room for expanded responsibilities
• Collaborative and supportive leadership team
• Direct impact on clinic operations and patient care

Responsibilities:

Insurance-Related Tasks:

• Verify patient insurance coverage and benefits (Availity, UHC, Cigna, Medicaid, Medicare, Railroad, regional payers)
• Obtain prior authorizations
• Assist with re-verifications during year-end periods
• Document insurance details in EMR

Claims & Billing Expansion:

• Support claims follow-up and calls to insurance providers (future phase)

Patient Intake & Scheduling:

• Assist with intake data as needed
• Support PCCs in insurance-related workflows

Communication & Coordination:

• Collaborate with PCCs and admin staff for smooth workflow
• Attend PCC-related meetings and contribute to discussions

Data Entry & Documentation:

• Maintain accurate insurance and authorization records
• Use clinic-provided email domain for secure portal access

Requirements

• At least 1 year of experience in medical admin support or VA work
• Familiarity with U.S. insurance verification workflows
• Strong communication and organizational skills
• Fluent spoken and written English
• Comfortable working Mountain Standard Time business hours

Benefits

• • Competitive salary commensurate with experience.
  • Opportunities for professional development and growth.
  • Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the globe.

Desired Skills and Experience

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred.

Familiarity with WebPT EMR and Therabill for patient payment posting is a plus.

Strong communication skills, both written and verbal.

Ability to manage multiple tasks and prioritize effectively.

Excellent organizational skills and attention to detail.

High level of professionalism and commitment to maintaining patient confidentiality.

Comfortable with remote work and proficient in using virtual communication tools.

Knowledge of insurance verification and pre-authorizations is a plus.

Ability to work collaboratively with a team and contribute to a positive patient experience.