Medical Virtual Assistant

Position Code: K-SRMP

Position: Medical Virtual Assistant

Position Type: Full Time

Work Days: Monday to Friday

Work Hours: 8:00 am to 5:00 pm Eastern Time Zone (EST)

Salary: $5 – $6 per hour

🧑 ⚕️ About the Client’s Company

This is a team of Physical Medicine and Rehabilitation physicians (physiatrists) who specialize in diagnosing, treating, and managing a wide range of musculoskeletal and neurological conditions. Their multi-physician pain management practice operates across several offices and provides various procedures, including epidural injections, to help patients improve function and quality of life.

📝 About the Role / Job Responsibilities

The Medical Virtual Assistant will support the practice’s scheduling and administrative operations, ensuring accuracy and efficiency in patient coordination.

🧭 Key Responsibilities:

• Schedule patient appointments across three (3) office locations efficiently.
• Ensure appointment types align with provider expectations and service guidelines.
• Manage patient calls for scheduling, rescheduling, and cancellations.
• Maintain accuracy and completeness of patient information during scheduling.
• Verify insurance, eligibility checks and manage related documentation.
• Verify patient insurance beyond active/inactive status.
• Confirm patients are correctly registered in the system.
• Identify deductible, co-pay, co-insurance, and out-of-network amounts.
• Check whether authorization is required for each service.
• Manage provider schedules and coordinate coverage when doctors are unavailable.

📞 Patient Interaction and Communication:

• Communicate clearly and professionally with patients, ensuring understanding—especially with patients who are hard of hearing.
• Record accurate notes for each call and patient interaction.
• Maintain records using Next Gen and Open Practice Solutions.
• Support administrative tasks needed.

🎓 Qualifications

• Relevant experience in a medical or healthcare setting (required).
• Knowledge of medical terminology and experience in insurance verification & eligibility checks
• Strong attention to detail and organizational skills.
• Excellent communication skills in English with zero or minimal accent.
• Ability to communicate and maintain professionalism especially with patients
• Experience using EHR or practice management systems (Next Gen or Open Practice Solutions preferred).
• Must be able to be present in a virtual conference with the video turned on as needed

🚫 Dealbreakers

• Inaccurate or inconsistent scheduling and documentation.
• Holding other client engagements during work hours.

📊 Key Performance Indicators (KPI)

Performance will be measured by:

• Accuracy of appointment scheduling and insurance verification.
• Speed and efficiency in handling patient calls and data entry.
• Communication quality and ability to follow established SOPs.
• Minimal scheduling or insurance errors.

🖥️ Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: Minimum 10 Mbps high-speed connection
• Audio: Noise-canceling headset
• Video: Webcam for meetings
• Workspace: Quiet, professional environment