Medical Virtual Assistant

Medical Virtual Assistant – [HH-HHL]

Position Type: Part-time

Work Hours: 8:00 AM – 12:00 PM CST

Work Days: Monday to Friday (with flexibility based on clinic schedule)

Salary: $5 – $6 per hour (depending on experience)

About the Company

The company is a primary care and nephrology practice dedicated to providing quality healthcare to patients. As the practice grows, the team is seeking reliable and detail-oriented Virtual Assistants to help streamline administrative processes and ensure patients receive timely and organized support.

Scope of Work / Responsibilities

The Virtual Medical Assistant will play a vital role in supporting daily clinic operations, with a strong focus on patient care coordination and administrative efficiency. Key responsibilities include:

• Patient Scheduling & Confirmation: Schedule appointments, confirm patient visits, and manage calendars through AthenaHealth EHR.
• Prior Authorizations: Handle insurance prior authorizations to ensure patients have timely access to care.
• Patient Communication & Follow-Up: Contact patients regarding results, referrals, and appointment reminders.
• Referral Management: Organize and track patient referrals to ensure they are processed correctly.
• Coordination with Healthcare Providers: Maintain clear communication with physicians, patients, and other medical professionals.

Top 3 Priorities

• Patient Scheduling & Confirmation
• Handling Prior Authorizations
• Communication & Follow-Up

Experience & Qualifications

Required

• Proficiency in spoken and written English.
• Previous experience with patient scheduling and prior authorizations.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with patients and healthcare providers.
• Experience with AthenaHealth EHR (preferred).
• HIPAA certification (or willingness to obtain before start date).

Preferred

• Prior experience as a Virtual Medical Assistant.
• Background in healthcare or medical education.
• Familiarity with nephrology or primary care practices.

Basic Requirements

• Must have relevant work experience.
• Must be able to submit an NBI clearance or Local Police Clearance if requested.
• Must be available for video meetings with camera on.
• Must not have other clients during scheduled work hours.

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Additional Requirements

• Available for Zoom video meetings with camera on, as needed.
• Must not have concurrent clients during required work hours.
• Submission of a short video introduction is required as part of the application process.